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Frequently Asked Questions
We are so confident in the quality of our products that we offer a satisfaction guarantee. How does it work ?
If, within 10 days from the date of purchase, you find yourself not completely satisfied with your apparel, simply reach out to us through our contact form. One of our friendly team members will assist you with any concerns and ensure you're getting the most out of your The Lab GC experience.
If, even with our support, you decide you'd like a refund just let us know and explain the reasons for your dissatisfaction. Your feedback is invaluable to us as it helps us continue to refine our products and services. Since there's no risk in trying out The Lab GC, feel free to place your order now by following this link https://thelabgc.com/collections/all
The Lab GC is dedicated to ethical production practices ensuring that all aspects of our manufacturing process, from sourcing to production, occur within Australia. This local approach allows us to maintain a close relationship with our suppliers and oversea the production environment, guaranteeing that each item aligns with our high standards for quality and ethical responsibility. By keeping our production local, we also reduce our carbon footprint and support the Australian economy.
We offer a variety of sizes to ensure a comfortable and flattering fit for all. Our size guide is carefully curated to help you find the perfect fit that not only feels good but also complements your unique body shape and style preferences.
Remember, if you have any more questions or need assistance, our team is always here to help you ride the wave of The Lab GC experience !
Definitely ! Our garments are not only stylish but also built for ease and longevity. They offer a substantial feel without compromising on breathability or comfort. Plus, our fabrics are pre-shrunk to ensure that they maintain their size and shape through every wash and wear.
With each item, you'll find care instructions tailored to preserve the quality and unique design, so your The Lab GC clothes remain a staple of your wardrobe for a long time.
We strive to minimise your wait time. We've chosen to partner with eco-responsible suppliers who limit their carbon footprint. As a result, you'll receive your order within 10 business days.
To keep you informed at every step, we provide updates on the delivery progress. The sooner you order, the quicker you'll wear your new gear !
Have a questions for us ?
If you've checked the FAQ above and still can't find an answer to your question, simply contact us by email at hello@thelabgc.com or through the form below. A member of our team will respond within 24 to 48 hours.
